Frequently Asked Questions

When will my order arrive? We want to get your order to you as quickly as possible. At PFA, once your order is placed, it is dispatched either the same or next business day depending on the time your order was placed. Depending on your location, delivery can be anytime from the next day to 10 days. (Can be a little longer in remote areas) ✈ For more Shipping info, Click Here I'm having trouble logging into my account

Send us a message via Facebook messenger, or the chat box on the bottom right stating your full name and we can update/send over a new password for your account ?

How much do I feed my dog?

Please visit our Transitional Guide for more FAQ’s on our formula and how to transition your fur-baby onto PFA here: Transitional FAQ

The feeding guide is on our packaging which you can reference at any time. The amounts stated are per day, we recommend splitting the amount into 2 serves.

How much do I feed my cat?

Please visit our Transitional Guide for more FAQ’s on our formula and how to transition your fur-baby onto PFA here: Transitional FAQ

The feeding guide is on our packaging which you can reference at any time. The amounts recommended are per day, we recommend splitting the amount into 2 serves.

Why is your food so expensive?

Actually, compared to the majority of “quality” brands out there, we are cheaper! Please see the average costs below to feed per day and see for yourself ?

Can my puppy have your original turkey formula?

Our food is recommended for Pups 6 months and over ?

(This is the general recommendation, as large breed Puppies that do the majority of their growth in their first 6 months need large breed Puppy Specific Formulas)

Where can I buy your food? We are 100% online and ship Aus-Wide! ✈ FREE shipping to NSW, VIC and QLD on orders over $100 You can purchase our food by clicking the link: PFA SHOP ? I don't like to order online, can I order over the phone?

You can order over the phone by calling 1300 818 125 ?

What payment methods do you take?

At the moment we take payments trough Paypal, AfterPay, and Regular Credit/Debit cards

Can I set a recurring order? You can choose the quantity and interval you would like here for the subscription products ? here Psst… you have to be logged in to your PFA account! I forgot to enter my promo code, how do I apply it after I have placed my order?

No problem. You will still be able to have the benefits and get your discount by applying the promo code on your next online order with us.

Still having trouble?

Send us a message via our Facebook Page, or click the Chat Box on the bottom right. ?

A representative will then be in touch. ?