Shipping FAQs

1. Order is placed 🐾
2. Order is processed and dispatched by PFA (business days only) The control of your parcel is now in the hands of the delivery service provider. 📮
3. A tracking number, phone number and a link will be sent to you via email. Keep this email as it contains the important information if you need to follow up on your parcel. 📧

Orders can be sent either by courier or Australia post.

As we operate 100% online, we recommend ordering a few weeks in advance to ensure your food is delivered on time. Due to natural disasters and unforseeable issues with courier companies we can not guarantee a delivery date..

Delivery can be quite speedy, but this also depends on your location. If at anytime you are wanting to check the whereabouts of your parcel, please follow the link that was emailed to you upon your purchase and enter your tracking number. This will update you on the location of your parcel. 📍

Please see guide below for estimate delivery times. ⏱

Sydney – 1-2 Business Days
Brisbane– 3-4 Business Days
Melbourne– 3-5 Business Days
Adelaide – 4-6 Business Days
Perth – 6-8 Business Days
Remote Areas inc. WA – 8-15 Business Days

Please follow the link sent to you when your order was placed and enter your tracking number. This will inform you of the location of your parcel. The length of delivery depends on your location, but in some cases, parcels can get lost. It is important you follow up after tracking your parcel to prevent any further delays.

Please contact the phone number that was emailed to you with the tracking link when you placed your order. Once a parcel is dispatched from PFA headquarters, it is out of our physical control, however we do want ensure all issues are resolved with your delivery. Customer service and satisfaction is very high on our priority list!

If a location status cannot be determined, or you have any other queries, please send an email with your name and tracking number to [email protected]
We will then get back in touch and let you know what can be done next